Terms of service

Last Reviewed: 08-Apr-2025

Overview

This website is operated by Ultramed. Throughout the site, the terms “we”, “us”, and “our” refer to Ultramed. We offer this website, including all information, tools, and services available from this site to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

If you do not agree to these Terms, you may not access the website or use any of our services. We reserve the right to update or change any part of these Terms by posting updates on this page. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online eCommerce platform to sell our products and services.

1. Order Fulfillment & Delivery

Orders within Kuwait are typically delivered within 2 working days, excluding Fridays and public holidays. Delivery times outside Kuwait may vary based on destination and shipping method.

2. Returns & Refunds

We strive for customer satisfaction and offer a 30-day return window, depending on the product condition and location of purchase.

Returns from Inside Kuwait

  • Unopened Products: Returns accepted within 30 days from the date of purchase for all products.

  • Opened & Used Products: Returns accepted within 30 days only for Philips Sonicare and Waterpik products if the customer is not satisfied. A return form must be filled out.

Return Conditions:

  • Invoice or proof of purchase must be presented.

  • For items with expiry dates, the product must still be valid at time of return.

Returns from Outside Kuwait (GCC Only)

  • Applies only to unopened Philips Sonicare and Waterpik products, returned within 30 days from date of purchase.

  • Return shipping costs must be covered by the customer.

  • Invoice or proof of purchase is required.

Please refer to our Refund Policy for full details.

3. Warranty

We offer a 2-year warranty for Philips Sonicare and Waterpik products.

  • Warranty covers manufacturer defects within the warranty period.
  • Does not cover misuse or accidental damage (e.g., drops, breakage).
  • Silonn products include a 1-year warranty.

To initiate a warranty claim, please contact us at contact@ultramed-kw.com with your proof of purchase.

4. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained consent from a legal guardian to use the site.

You agree not to use the site for any illegal purposes or to violate any local laws. Any breach of these terms will result in termination of your access to our services.

5. Accuracy & Product Availability

We strive for accuracy in product listings and pricing. However, errors may occur. We reserve the right to correct such errors, update product information, or cancel orders without prior notice.

Product availability and pricing are subject to change. We reserve the right to limit the quantities of products or services offered.

6. Billing & Account Information

You agree to provide accurate, current, and complete billing and account details. We reserve the right to refuse any order, limit purchases per customer, or cancel orders deemed suspicious or fraudulent.

7. Intellectual Property

All content on this site, including logos, images, graphics, and text, is the property of Ultramed or its licensors and may not be used, reproduced, or distributed without express permission.

8. Third-Party Services

We may provide access to third-party tools or services, which are not monitored or controlled by us. We are not responsible for content or actions from third-party websites.

9. Prohibited Uses

You are prohibited from using the site or its content for:

  • Unlawful purposes
  • Violating intellectual property rights
  • Uploading viruses or malicious code
  • Harassing or harming others
  • Attempting to interfere with site security or functionality

10. Limitation of Liability

Ultramed is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or our products. Our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Ultramed, its affiliates, and employees from any claims or demands arising from your use of the service or your breach of these Terms.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue to be valid and enforceable.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Kuwait.

14. Contact Information

For any inquiries regarding these Terms, returns, or general support, please contact:

Ultramed
Email: contact@ultramed-kw.com
Phone: +965-22204481
Business Address: AlDhow Tower, Floor 10, Khaled Ibn Alwaleed Street, Block 7, Sharq, 15310, KW-KU, Kuwait